Complaints

Complaints are handled by our staff in the shortest possible time, however there is a 30-day period provided by law on consumer protection.

In any case, do not send defective goods cash on delivery! This item will not be taken over.

Send defective goods only to address:

AR SPORT SNOWBOARDS, s.r.o.
(former area Mileta),
Víchová nad Jizerou 183,
512 41 Víchová nad Jizerou
Czech Republic.

We are not responsible for goods sent to another address.

Claimed parcel should include:

-      defective goods,

-      copy of the invoice,

-      description of the defect.

It is important to mark the claimed parcel legibly with the order number in the form "RMA order number".

If you would like to refund money, fill your IBAN and BIC code or PayPal account (E-mail) in the complaint proposal.

Please complete the following information carefully, it will help us greatly to handle your request as soon as possible.

If the goods doesn’t fit you for some reason (wrong size, color,...), it can be exchanged for another or returned. Send the unused and undamaged goods in the original package, it means with tags, other documentation or free gift (if it is part of the package) to the address  AR SPORT SNOWBOARDS s. r. o., (former area Mileta) Víchová nad Jizerou 183, 512 41 Víchová over Jizerou, Czech Republic, no later than 14 days after receiving the goods.

In any case, do not send defective goods cash on delivery! This item will not be taken over.

Send defective goods only to address:

AR SPORT SNOWBOARDS, s.r.o.
(former area Mileta),
Víchová nad Jizerou 183,
512 41 Víchová nad Jizerou,
Czech Republic.

We are not responsible for goods sent to another address!

In exchange the customer pays the postage 9,9 EUR.

Goods that are received as a free gift cannot be changed. In case the selected gift is no longer in stock, we reserve the right to change the gift for another with similar character and price.

Please complete the following information carefully; it will help us greatly to handle your request as soon as possible.

It is important to mark the exchanged (returned) parcel legibly with the order number in the form "VYM order number" (VRA).