In the following list you will find frequently asked questions and answers. If you cannot find the answer to your question, send an email to shop@snowboards.cz.
1. How much does the postage cost?
You will find all information regarding to the price of postage and packing in the section Buying Guide and Payment and delivery on the main page.
2. Do you send goods abroad?
Goods is also sent abroad, but must be ordered on the website for the appropriate destination. The price of postage is different for each country.
3. Has SNOWBOARD1 any stone shop?
Yes, you will find the only stone shop AR SPORT SNOWBOARDS in Vrchlabí, Horská 15, Czech Republic. See the map.
Is the shop in Třebíč still opened? No, only in Vrchlabí.
4. What are the opening hours of shop in Vrchlabí?
Opening hours are stated in the section Contact.
5. How can I contact you?
You can contact us by phone or e-mail - more in the Contact section.
6. Is it possible to pick up the goods directly in the shop?
YES. Just marked personal delivery issued in the order form and pick up the goods in our shop AR SPORT SNOWBOARDS, s.r.o., Horská 15, 543 02 Vrchlabí, Czech Republic.
7. How do I pay for the goods?
You can use following methods of payment:
• Bank transfer – you will get account number by e-mail in the order confirmation.
• Credit card online – pay with credit card VISA, MasterCard, Maestro, VISA Electron.
For more information about methods of payment, see Payment and delivery.
8. How long does the order fulfillment last?
Orders are processed as soon as possible after the acceptance of the order to the system. Time of delivery depends on chosen payment method and way of transport. You can check your order status after logging in in the user section.
9. How can I cancel the order?
Order can be canceled only if it is not dispatched yet. Log in to your account and simply cancel the order or contact our personal.
10. How can I find out status of my order?
Simply log in to the user section and check your order status in your profile.
11. Can I send back the ordered goods, if the goods don’t suit?
SNOWBOARD1 follows the statutory deadline for the return of goods without giving any reasons within 14 days. To return goods, log into your member section and fill in the return form.
12. Where is my shipment?
You will receive confirmation e-mail that the goods have been dispatched and you will find there also tracking number/numbers of your shipment.
13. I cannot see my size of the goods on your pages. Do you have it?
Our system is connected with our websites that is why you can see only the goods, which we have in the stock. If you can’t find the specific size on the Internet, we don’t have it.
14. I want to replace or claim only one part of the set (ski, snb,...). Should I send back full set?
NO. If you would like to exchange or claim only one part of the set, send only that part which is damaged or which one you want to replace, ie. boots, bindings or snowboard.
15. How is the set sent?
Because of the transportation the set is sent in partial shipments: boots, board and not mounted bindings (bindings include screws). All the time check if you have all parcels.
16. How long has been SNOWBOARD1 existing?
SNOWBOARD1 has been existing since 4 December 2000.
17. What brands can I find on SNOWBOARD1?
Customer satisfaction is of course on the first place and therefore we offer the largest selection of brands.
540, allian, arnette, atomic, blitz flitz, bolle, BTM, burton, barun, dainese, deeluxe, drake, dr zippe, dub, elan, exile, f2, flow, force, generics, giro, hammer, heelside, hot, hotronic, level, matrix, nitro, northwave, nugget, ogio, others, pecosonny, protec, protein, razier, real, red, replica, rolling and skate, sabrina, santi products, scott, sessions, sets, sims, smith, sp, specialized, swans, warm up, vans, vcan, weps, westige…
